Terms & Conditions

We are committed to provide an enjoyable online shopping experience for you.
By shopping with us at www.ontheotherhand.com.sg , you are deemed to have acknowledged, understood, and agreed to the terms as stated.

GENERAL
All transactions (emails and payment verifications) will be attended to within 2 working days.

PURCHASES AND DELIVERY

Please ensure you have selected the correct item(s) in the correct colors/sizes before checking out.
On The Other Hand will not be able to amend orders once they have been confirmed and will not be held liable in the event of a wrong selection or for duplicated orders.
Kindly ensure the correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery.
A re-delivery fee of $5 will apply if parcel is returned. Orders will be shipped out within 1-2 working days (unless otherwise stated) upon payment verification.

MAKING A PURCHASE

Please note that by adding items into your cart, it does not signify you have successfully purchased the items. Items are only secured upon submission of payment.

Upon checking out your order, you will be directed to Paypal payment page. Please kindly make payment immediately via the Paypal popup page to secure your order.

All orders will automatically be deemed void if you leave the Paypal popup page as payment made will not be synced with our server.

All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.

DELIVERY

We offer Standard Courier and delivery will take 2-5 working days. Local delivery applies to all addresses except restricted zones such as off-shore islands, etc. A flat fee of $3.90 per item for all courier and complimentary delivery offered for purchase more than $50.

PAYMENT

We accept PayPal payments only. This includes all credit cards, as well as Paypal registered accounts. For payments via PayPal, payment has to be made instantly. Please ensure that you reach the PayPal payment gateway page via On The Other Hand website to ensure that your payment is received and updated successfully in our system. Payments made via a new browser will not be synced to our server, and that will mean your order status will not be updated automatically.

DISCOUNT CODES

If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase. Orders placed using discounts are not applicable for exchange and returns.

DEFECTS/ WRONG ITEM SENT

Email us at hello@ontheotherhand.com.sg with your order number and let us know the defected/wrong item received within 1 week from the date of delivery.Please await our confirmation before proceeding. All returns have to be done within 5 working days from date of delivery and 3 working days after an email has been sent on the return procedure. Requests for exchanges and returns thereafter will not be entertained. Kindly email us at with a snapshot of the defect or incorrect piece for us to advise you further. In such circumstances, if there is a replacement piece available, it will be sent out upon receiving, If the item is no longer available, a gift certificate store credit with no expiry will be issued. Postage charges incurred will be refunded together. There will strictly not be any cash refunds. Ensure item is in proper packaging to prevent it from being stained/damaged during transit. Send out the parcel via a trackable mode of courier, feel free to approach the nearest local post office for assistance.

MEASUREMENTS/ REPRESENTATION OF ITEMS

It will not be considered a defect and no exchanges will be carried out in the following instances:

– Where measurements stated vary 0.5″-0.75″.

– Placement of prints differs for every piece due to cut of fabric.

– Colors shown may have slight variance on different screens as devices have different specifications.

– Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.

On The Other Hand reserves the right to amend the terms from time to time without prior notice. In the event of any dispute, On The Other Hand reserves the right of final decision.If you have any clarifications, kindly email us at hello@ontheotherhand.com.sg.